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EVENTS

Welcome
GENERAL EVENTS INFO
  • Download the  Hoteles Xcaret  app to view an interactive map of the resort

  • To help plan your trip - please reference the Xcaret Guide  we have created

    • 30 - 45 days before your trip - you will be contacted regarding any reservations you want to make for dining and excursions. There are many restaurants and activities that do not require reservations which are noted on the Xcaret Guide.

  • The below details are subject to change but we will keep this page as updated as possible

PLEASE CLICK THROUGH THE EVENT TABS BELOW

ARRIVAL INFO

We cant wait to see you! Please note - round trip transportation from the airport to the hotel is included with your stay.  If you would like to schedule private transport at an additional cost - please reach out to Monica from Yellow Umbrella Events (monica@yellowumbrellaevents.com) who can help arrange this.

​The hotel is ~1 hour away from the Cancun airport. The shuttle buses are spacious, air conditioned, and have an onboard bathroom. Here is a video that shows the arrivals process more in depth:  Arrival Video Process Please note this arrival lounge shown in the video is only in Terminal 4.

BOOKING CONFIRMATION EMAIL DETAILS

The below info is from the booking confirmation email you received titled: "Victoria & Michael's Wedding Trip Confirmation": Non-Stop Transportation to the Resort: IMPORTANT: Hotel Xcaret's Included shuttle transportation ONLY offers service from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport. This transportation is a complimentary service that is included in your reservation price and has no cash value, so there are no reductions in price or refunds if the transportation is not used. The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun Airport. Officially, shuttle transportation services are only provided for your actual check-in and check-out dates. If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret on your actual check-in/check-out dates. If you plan to go anywhere other than the Cancun airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. Yellow Umbrella Events cannot make this request for you. Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the Cancun Airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.

ARRIVALS

After clearing customs and collecting your luggage, proceed outside the airport and look for the resort's transportation staff who will be holding a sign that says "Hoteles Xcaret" (see picture to the right). You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-shares and may be a representative for your hotel, but are not your transportation provider.

• Inclusions: Included Non-Stop Transportation to & from the Hotel Xcaret Mexico
• Please note: the transportation will not transfer guests to the resort nor will the resort accept guests prior to 9:00 AM on the day of check in.
• Transportation operates every 30 minutes starting at 5:45 am thru 9:00 pm and every 1 hour from 9:45 pm through 5:45 am.

DEPARTURES

Please see the Concierge desk at least one day before departure to register for your transfer back to the airport. The customer service telephone number is +011 52 (984) 159-1600.

Transportation operates every 30 minutes starting at 5:45 am thru 9:00 pm and every 1 hour from 9:45 pm through 5:45 am.

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